What is Field Service Management (FSM)?
Field Service Management (FSM) helps you to manage essential operations and processes in the field at a client’s property, rather than within a company’s own property. From engineers and technicians, assets and parts to contracts, invoices, and warranties, FSM involves orchestrating all activities in the field and integrating these with back-office systems. It helps you to improve the efficiency of your operations, whilst also transforming the quality of service you deliver to clients and giving you visibility and control over all aspects of your relationship with clients.
Transforming IT Service Management
IFS Field Service Management offers complete control, optimization and innovation across the entire service lifecycle. Our solution can:
- Minimize repetitive and paper-based tasks
- Transition your business from products towards service-oriented functions
- Catalog, manage and optimize the schedules for service technicians and field workers
- Develop detailed and complex plans for service parts management
Start building business plans around outcomes-based service
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Gestion du cycle de vie des actifs
Optimisez les opérations, la maintenance et les performances des ressources pour réduire les coûts et réaliser des gains d'efficacité opérationnelle.
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Maintenance aéronautique
IFS Maintenix et IFS Cloud offrent une gestion de la maintenance aéronautique pour garantir la disponibilité et la qualité continue des actifs prêts à voler, et fournissent les outils nécessaires pour respecter les objectifs de performance à long terme.
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Gestion des actifs et des flottes
Optimisez la durée de vie et l’utilisation de vos actifs grâce à nos logiciels de gestion de flotte.
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Entretien, réparation et révision (MRO)
Diminuez les délais d’exécution (TAT) généraux sans sacrifier votre conformité aux exigences réglementaires et aux normes de sécurité avec un logiciel MRO.
Learn more about how IFS FSM software is used
How Tetra Pak integrated Service Management into their existing landscape
Discover why Tetra Pak selected IFS Cloud for their service management operations and how they integrated it with their business solutions’ landscape to foster growth.
IFS Service Management enables Spencer Technologies for success
Read how Spencer meets the challenges of their industry with IFS. With our flexible solution, they have enhanced customer service, added business value through expanded services and significantly grown their company.
