Sysmex America achieves leading service status with IFS Field Service Management
Sysmex America sells, distributes and services automated in vitro diagnostic hematology, coagulation and urinalysis analyzers, reagents and information systems for laboratories and healthcare facilities. To support its sales and field service teams, the company required a solution that would enable them to track and manage service calls, dispatch field service representatives and ensure compliance.
Chosen for its ability to meet and support company requirements, IFS Field Service Management has provided:
- Faster service call resolution
- Increased productivity through automation
- Improved accountability of service representatives
"The ability to respond back to the system and get the right information out to the teams at the right time has no doubt been extremely valuable."
Director of Enterprise Systems
About Sysmex
Sysmex America, Inc. located in Lincolnshire, Illinois, is the US head- quarters for Sysmex Corporation based in Kobe, Japan.
Benefits of using IFS
- Increased accuracy of information
- Improved accountability of service representatives
- Access to information on reliability and performance of diagnostic instruments
- Increased productivity through automation
- Faster service call resolution
