Mitutoyo America uses IFS for advanced sales and service management
The implementation of IFS led to increased efficiency and visibility.
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“We use a lot of work orders and a lot of scheduling and field service. For return material authorizations (RMAs), we do capture reason codes and we can perform Pareto analyses of returns.”
Vice President of Information Technology
About Mitutoyo
The world's largest provider of measurement and inspection solutions, offering a comprehensive range of machines, sensors, systems, and services.
Benefits seen in IFS
- A unified enterprise application that handles sales, SCM, finance, service management and maintenance
- Easy access to APIs to extend IFS in new ways
- An embedded BI solution