Spencer Technologies Customer Story
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Electrolux
Electrolux improves service efficiency with IFS.
The IFS solution has allowed field technicians with a simple way to report and reduced kilometres per day. Reducing time and fuel costs.
Electrolux’s primary goal is to ensure customer happiness by providing easy booking, rapid response, proactive communication and quick issue resolution. Electrolux is using IFS to enhance its field service management with a mobile app to support field technicians and a field workforce planning solution. Since implementation two years ago, Electrolux has improved field workers efficiency, reduced daily travel distance, and fuel costs.
“When our technician arrives, they can expect a first-time-fix: the technician will have access to a wealth of technical and diagnostic knowledge and tools, including on-van availability for the most likely spare parts required.”
About Electrolux
Founded in Sweden in 1919, today Electrolux Group is the world’s second largest appliance manufacturer, owning leading brands including Electrolux, AEG and Frigidaire.
Benefits seen using IFS
- Multi-site, multi-country information held in a single system
- Improved data quality and reduced admin time in the mobile app
- Ability to focus on exceptions thanks to automated scheduling
- Ability to connect to existing systems
About Electrolux:
Founded in Sweden in 1919, today Electrolux Group is the world's second largest appliance manufacturer. Every year the company sells approximately 60 million household products in over 120 markets. Headquartered in Stockholm, Electrolux employs 51,000 staff globally. In 2022 Electrolux Group sales were SEK 135 billion.
Benefits:
- Multi-site, multi-country information held in a single system
- Increased planned visits
- Reduction in average travel per job
- Reduced admin time for back office
- Ability to focus on exceptions thanks to automated scheduling
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