Customer Stories and Case Studies Associa IFS FSM
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ACCO Engineered Systems
Gabe Cortina and his thoughts on IFS
Gabe tells us his thoughts on IFS Unleashed and how ACCO are benefitting from using IFS.
The company's Director of Data and Field Services, Gabe Cortina, discusses their use of IFS. ACCO’s primary goal is to enhance technician productivity and deliver exceptional customer service.
IFS is a crucial tool for them as it helps coordinate their mobile workforce efficiently, ensuring the right people, tools, and materials are at the right place at the right time to maintain complex mechanical systems and minimize operational disruptions.
“I have recommended IFS Success to other IFS customers because IFS becomes a true partner in our success."
Director of Data and Field Services
ACCO’s experience with IFS Success
Gabe Cortina discusses the support ACCO receives from the IFS Success program
The Customer Success Program has significantly benefitted ACCO by reducing costs, improving productivity and enhancing customer satisfaction. ACCO and IFS work together to design and implement solutions that support the services provided to their field technicians, which in turn benefits their customers.
The partnership between ACCO and their Customer Success Manager has minimised change requests and streamlined projects, saving time and reducing hassle.
