American Electric Power Customer Story
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SoCalGas' Transformation Journey with IFS
SoCalGas Embraces the Future with IFS's AI-powered Solutions.
SoCalGas, a leading natural gas provider, chose IFS for its industry-leading Mobile Workforce Management (MWM) and AI-powered Planning and Scheduling Optimization (PSO) solutions. This collaboration with IFS and Accenture enables SoCalGas to transition from a 30-year-old system to an adaptable, future-ready platform, optimizing workforce skills, and driving growth.
"IFS MWM and PSO specifically, allows us to continue our business operations as they are today, but also be adaptable to what the business needs to look like in the future."
Organizational and Operations Readiness Manager, Southern California Gas
About SoCalGas
SoCalGas, established in 1867, provides natural gas services to Southern California, offering billing, usage tracking, and customer assistance programs to approx. 21.8 million customers, making it one of the largest natural gas distribution utilities in the United States.
Benefits seen using IFS
- Future readiness
- Growth facilitation
- Operational continuity
- Enhanced workforce utilization
- Strategic collaboration
