Mobile Worker Productivity in IFS Cloud Service Management

The role of mobile workers has evolved. They are now ambassadors for your organization, managing customer relationships, selling upgrades, and delivering service. Mobile Worker Productivity in IFS Cloud Service Management maximizes mobile worker productivity, ensuring they stay connected, informed, and efficient. Enhance communication, cut paperwork, provide real-time updates, and streamline tasks for field worker efficiency and customer satisfaction.

• Boost Customer Satisfaction: Access all necessary customer, location, and asset information.
• Drive Efficiency: Improve service delivery accuracy and reduce administrative burdens.
• Grow Revenues: Upsell and quote on-site to increase service revenues.
• Increase First-Time-Fix Rates: Access asset details and seek expert help remotely.
• Reduce Revenue Leakage: Manage parts and billing accurately.