Babcock Customer Story
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IFS Enterprise Service Management™ helps Auto Windscreens increase efficiency and customer satisfaction with a single enterprise software platform
For Auto Windscreens, customer satisfaction is the very foundation for business success. IFS Enterprise Service Management empowers them to provide superior customer service, ensuring that every customer is entirely satisfied.
Customer satisfaction is more than just a value-add—it’s the very foundation for business success. The company’s goal is to provide a level of service that ensures that every single customer is entirely satisfied. IFS Enterprise Service Management™ is helping achieve this goal.
"It was the one application that would enable us to service the customer from end–to-end, whether call-taking, stock revision, warehousing or dispatching work to technicians."
Applications Support Team Leader at Auto Windscreens
About Auto Windscreens
Auto Windscreens is a leading automotive glass company in the United Kingdom specializing in windscreen repair and replacement. Auto Windscreens is headquartered in Chesterfield, Derbyshire, and works predominantly with insurers, brokers and fleet management customers. It is one of the largest windscreen replacement operations in the UK, with a mobile fleet of trained technicians and a 24/7 Chesterfield-based customer service contact center. Auto Windscreens is owned by Trifords Ltd.
Benefits seen using IFS
- Swifter invoicing—now taking minutes instead of days
- Reliable enterprise software—99% uptime
- Calls to Service Desk reduced by 75% thanks to mobile access to application
- Easier access to business intelligence data
- Faster, more accurate scheduling
IFS—part of Auto Windscreens’ future plans
Auto Windscreens is a very forward-thinking company and believes that IFS Enterprise Service Management will continue to enable it to grow and implement its visions over the next five years. “To underpin the strategic decisions made five years ago, it was key that we got the right software in place,” Egley says. “With IFS Field Service Management, IFS Mobile Workforce Management and the mobile applications provided by IFS, we know we’ve made the right decision.”
