Medical Devices Insights Optimizing the service of critical care equipment

This paper examines the technical and time-sensitive nature of servicing devices for the healthcare and medical industries, including technology's vital role in helping achieve these challenging outcomes. 

Service organizations that maintain and repair medical devices face unique challenges. In tandem with the immediacy of responding to a request for service, you must manage time and resources to support a profitable business model.

Your workforce is highly technical and must perform services in adherence with strict regulatory oversight, while consistently meeting and exceeding established service level agreements (SLAs). Topics addressed include:

• Technology-enabled best practices
• Planning and scheduling optimization
• Remote assistance for onsite repairs
• Data-driven workflows and document management
• Predictive maintenance and servitization

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