American Electric Power Customer Story
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CKenergy Electric Cooperative deploys IFS to improve visibility in field operations
The solution helps provide greater crew support and safety during outages
The implementation of IFS significantly enhanced CKenergy’s response times during outages. This allowed real-time monitoring of vehicle locations on outage management maps, enabling utilities to offer better crew support and safety during outages. The benefit of a single, integrated view of assets in real-time has led to less manual processing and improved customer satisfaction.
“We had a great experience working with IFS on our AMI implementations so, when it came time to evaluate AVL systems, we definitely wanted a more in depth look at what they had to offer. With AVL now in place, we can better connect and coordinate the field and the office thanks to real-time information on the status and location of our crews.”
Director of Operations, CKenergy Electric Cooperative
About CKenergy Electric Cooperative
In 2016, Kiwash Electric Cooperative and Caddo Electric Cooperative merged to form CKenergy Electric Cooperative. CKenergy is an Electric Cooperative delivers reliable, sustainable and affordable energy to the communities they serve.
Benefits seen using IFS:
- Increased visibility
- Improved response times
- Less manual processing
- Always up-to-date platform
- A single, integrated view of assets in real-time
