What is Field Service Management (FSM)?

Field Service Management (FSM) helps you to manage essential operations and processes in the field at a client’s property, rather than within a company’s own property. From engineers and technicians, assets and parts to contracts, invoices, and warranties, FSM involves orchestrating all activities in the field and integrating these with back-office systems. It helps you to improve the efficiency of your operations, whilst also transforming the quality of service you deliver to clients and giving you visibility and control over all aspects of your relationship with clients.