Toyota Lanka Customer story
Choosing an ERP solution that enables everyone at Toyota Lanka to deliver on key customer service and retention objectives led the company to IFS Applications, whose user-friendliness and global reporting capabilities give Toyota Lanka the confidence and agility they require to convert complexity into simplicity.
Maintaining Toyota’s world-renowned reputation for excellence in customer service is the essential objective of Toyota Lanka, the Sri Lankan subsidiary of the Japanese automotive manufacturer. Choosing an ERP solution that enabled Toyota Lanka to deliver on that objective led the company to IFS Applications (and a recent upgrade) whose user-friendliness and global reporting capabilities gave Toyota Lanka the confidence and agility they required to convert complexity into simplicity.
Discover more in the free customer story.
Maintaining Toyota’s world-renowned reputation for excellence in customer service is the essential objective of Toyota Lanka, the Sri Lankan subsidiary of the Japanese automotive manufacturer. Choosing an ERP solution that enabled Toyota Lanka to deliver on that objective led the company to IFS Applications (and a recent upgrade) whose user-friendliness and global reporting capabilities gave Toyota Lanka the confidence and agility they required to convert complexity into simplicity.
Discover more in the free customer story.
"Global reach is very important to us. Together with local support and the professionalism of ifs’s staff, these are the primary reasons why we chose IFS."
Chief Operating Officer, Toyota Lanka
About Toyota Lanka
Toyota Lanka was established in 1995 as a subsidiary of Toyota Tsusho Corporation, Japan, to be the sole distributor for new Toyota vehicles and genuine spare parts in Sri Lanka. Our customer focused sales and high quality after sale services have accounted for our 40 percent market share for Japanese-origin vehicles. Toyota Lanka operates the largest spare parts warehouse in Sri Lanka with state-of-the-art streamlined IT with enhanced and lean operations, and eight branches throughout the country.
Benefits seen using IFS
- Reduce costs and get maximum efficiency from employees and data
- ERP flexibility enables Toyota Lanka to fulfill its global reporting objectives as part of a global organization
- IFS’s global footprint with significant local support on the ground in Toyota Lanka’s market
Toyota lanka delivers on its customer service and retention goals with IFS
Choosing an ERP solution that enables everyone at Toyota Lanka to deliver on key customer service and retention objectives led the company to IFS, whose user-friendliness and global reporting capabilities give Toyota Lanka the confidence and agility they require to convert complexity into simplicity.
