.jpg)
Babcock Customer Story
Share:
Andritz
IFS FSM 6 streamlines back office processes and gives workers more consistent access to data
IFS powers challengers to improve processes and deliver for their customers
ANDRITZ, headquartered in Graz, Austria, is an international technology group providing plants, systems, equipment, and services for various industries.
ANDRITZ recently deployed IFS Field Service Management (FSM) to replace local homegrown solution and help power their move to a digital-first mentality.
“Field service is key in our mission to expand and build upon our service offerings,” says Klaus Glatz, Chief Digital Officer at ANDRITZ. “Downtime wreaks havoc on our customers, and better managing our service operations is critical in minimizing and preventing that downtime. Furthermore, equipping our frontline workforce with more sophisticated technology allows them to take on more services responsibility, create greater trust among customers, and act as a business advisor.”
IFS has allowed ANDRITZ to dramatically minimize the time technicians need to prepare for a job.
To learn more about ANDRITZ's experience with IFS, download their customer story.
ANDRITZ recently deployed IFS Field Service Management (FSM) to replace local homegrown solution and help power their move to a digital-first mentality.
“Field service is key in our mission to expand and build upon our service offerings,” says Klaus Glatz, Chief Digital Officer at ANDRITZ. “Downtime wreaks havoc on our customers, and better managing our service operations is critical in minimizing and preventing that downtime. Furthermore, equipping our frontline workforce with more sophisticated technology allows them to take on more services responsibility, create greater trust among customers, and act as a business advisor.”
IFS has allowed ANDRITZ to dramatically minimize the time technicians need to prepare for a job.
To learn more about ANDRITZ's experience with IFS, download their customer story.
"IFS FSM 6 gives us much faster access to data, a simple integration into our back-office systems which allows us to accelerate closing and improve working capital, and has tremendously improved the access field technicians have to important knowledge on site."
Chief Digital Officer
About Andritz
ANDRITZ, headquartered in Graz, Austria, is an international technology group providing plants, systems, equipment, and services for various industries. The company is one of the global market leaders in the hydropower business, the pulp and paper industry, the metal working and steel industries, and in solid/liquid separation in the municipal and industrial segments. With almost 170 years of experience, approximately 27,800 employees, including 750 internal field technicians, and more than 280 locations in over 40 countries worldwide, ANDRITZ is committed to helping its customers to achieve their corporate and sustainability goals.
Benefits seen from using IFS FSM 6 with ANDRITZ:
- Streamlining back office processes
- Fully cross-compatible mobility solutions.
- Faster and more consistent access to data
- Greater trust of service workers to eliminate issues
