Customer Stories and Case Studies Associa IFS FSM
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Fairbanks Scales
Fairbanks Scales trains technicians for what’s next with IFS FSM
Fairbanks Scales manufactures and services industrial scales that are heavily calibrated and regulated by state Weights and Measures departments. The large majority of the company’s IFS FSM users are field technicians using the mobile client. Moving away from a paper system and towards an automated solution enabled Fairbanks to better recruit and retain employees, streamline processes and improve productivity.
“I never hear any complaints about the IFS solution and it has never been down. The applications have always run whether it be the mobile side or the client side. This has such a positive impact
on our business processes.”
Vice President of Service Operations at Fairbanks Scales
About Fairbanks Scales
For more than 180 years, Fairbanks has provided top quality industrial weighing equipment and dependable service through a network of Fairbanks sales and service representatives and authorized distributors.
Benefits achieved with IFS
- Improved predictive maintenance completion rates through logging and tracking of Call Status
- Improved business processes and automation eliminated paper system
- Solution flexibility to allow for both contract-based work and time and material work
- Billing turnaround time and accuracy benefits company’s cash flow
- Improved service inventory with much lower variance
