Analyzing the latest field service innovations

In 2023, WBR Insights surveyed 100 of the most senior figures in the field service industry. Heads of Field Service Delivery, Operations, Integration and beyond were asked about the biggest challenges they are currently facing and the solutions they are bringing to the table. This report asks the unanswered questions surrounding key industry discussions, sustainability, technology, and the talent crisis.

A breakdown of the key points for discussion in this report:

• Sustainability is at the forefront of people’s minds heading into 2024, 0% of respondents say sustainability is not a priority for them moving forward.
• Equality, Diversity & Inclusion, with 75% striving to improve equality, diversity and inclusion for their people. Having a more diverse set of expertise will ultimately offer more ideas on how to best push sustainability goals forward.
• Artificial Intelligence (AI) and machine learning (ML) are more advanced than they have ever been; there is a strong consensus that automation will add value to field service.
• Talent Crisis, how respondents are tackling this challenge with focus on prioritising field service mobility and automation solutions and capturing knowledge from the current ageing workforce.

Read this report to learn about how service leaders are investing in AI, advancing value-added service, prioritizing sustainability, and growing their organizations through service.