Netser
Netser leverages IFS Field Service Management™️ to deliver on aggressive service level agreements across nearly 30 countries
Located in South Florida, Netser is a leader in IT services, leveraging IFS Field Service Management™️ to deliver a broad portfolio of services to its customers.
Netser’s largest business challenge is handling a high volume of services in different countries and coordinating them with the same standards to uphold international service level agreements. To successfully manage, Netser leverages IFS Field Service Management™️ to deliver a broad portfolio to its customers.
"We have 400 field engineers and we are present in all continental Latin American countries. To successfully coordinate and manage all engineers we must tackle different time zones, languages, economies, geographies and cultures, and IFS allows us to do just that.”
CEO of Netser Group USA
About Netser Group
Netser is headquartered in Florida, USA and has the ability to provide services in 28 countries in Latin America and the Caribbean through a strong network of authorized channels and owned service offices. This provides a wide coverage that can bring enormous benefits to clients with projects in multiple countries. The fact of offering a unique contact front for the entire region ensures easy handling of projects and reduces operating costs.
Benefits seen using IFS
- Integrate IFS Field Service Management with other solutions
- Deliver more affordable service than competitors
- Provide field services in 28 countries
- Depot Repairs
- Reverse logistics
- Configured solution handling several languages
