Managed services insights: Delivering cost-effective services
Examine the time-sensitive and technical nature of managed services, including technology's vital role in helping you deliver on your commitments while supporting a profitable business model.
Your clients engage with your company to ensure business continuity across various scenarios, guarding against unplanned downtime and other disruptions to the business. And for good reason, because downtime is expensive.
Bound by stringent SLAs, you must precisely manage time and resources while coordinating a highly technical workforce. While regular maintenance occurs at a predictable cadence, you must respond quickly when things go wrong.
Topics addressed in this paper include:
- Technology-enabled best practices
- Planning and scheduling optimization
- Remote assistance
- Predictive maintenance
- Data-driven workflows
