IFS positioned as a Leader in IDC MarketScape for Worldwide Manufacturing Service LifeCycle Management

This IDC MarketScape report assesses the capabilities and business strategy of SLM vendors based on a comprehensive framework covering parameters including, offering landscape, pricing model, customer base, growth strategy and more.

IFS has developed software for the service industry for more than three decades providing solutions that help manufacturers and service organizations digitally transform their service operations with industry specific capabilities. IFS has established an end-to-end service lifecycle management platform which supports a broad set of functional processes within service on the IFS Cloud.

IFS Cloud supports clients from a variety of manufacturing and service industries which include medical devices, farm, construction, and industrial machinery/equipment, aerospace, and defense, high-tech, consumer products, and service providers. The ability for IFS to partner with clients at varying stages of the service maturity continuum ensures companies can successfully move from paper to mobile or from legacy enterprise applications to the cloud.

The IDC MarketScape vendor assessment advises manufacturers and service organizations to consider IFS when looking to “partner with a vendor that has established a strong ecosystem while also having the capabilities to support an enterprise-wide service transformation. IFS has a number of clients in complex service industries and has added domain expertise and additional functional capabilities through recent acquisitions.” The report added, “Clients noted IFS was able to work with complex service environments to provide adaptive products supporting digital transformation at the right pace.”

Marne Martin, IFS Service Management president, commented: “It’s not easy being a manufacturer at present. Today’s markets are full of feature-saturated products, and there’s often little scope to outperform competitors or set a brand apart. In the face of aggressive pricing and often volatile supply chains, making money from product sales has never been more challenging. Increasingly, manufacturers are realizing there’s only one clear way forward. Investing in their service business presents an avenue to expand margins, grow customer loyalty and attract new prospects. Simply put, service is no longer an ‘aftersales’ activity: it’s a differentiator.”


Martin added: “IFS’ mission is focused around enabling our customers to provide their Moment of Service™ to their customers. IFS was named a Leader in four IDC MarketScape reports:

• A Leader: IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2021-2022 Vendor Assessment, doc #US46742521), December 2021


• A Leader: IDC MarketScape: Worldwide Manufacturing Service Parts Management Applications 2021-2022 Vendor Assessment, doc #US46742821, December 2021


• A Leader: IDC MarketScape: Worldwide Field Service Management Solutions for Utilities 2022 Vendor Assessment, doc #US47455521, January 2022


• A Leader: IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management Platforms 2022 Vendor Assessment, doc #US46742721, February 2022


• A Major Player: IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 Vendor Assessment, doc #US46743021, January 2022

We not only go up against big leaders in service, but also specialists who focus on niche areas of service technology.”

IFS champions an enterprise approach, connecting service data with enterprise applications such as ERP and enterprise asset management so clients can break down siloes within their organizations. The company enables service businesses to see their entire business from asset through to execution. IFS Cloud combines deep industry and functional strength with intelligent and autonomous capabilities that can be put to work from day one.

Learn more about how IFS supports service companies: www.ifs.com/corp/solutions/service-management/.

About IDC MarketScape

The IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

About IFS

IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers—at the Moment of Service™. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,500 employees every day live our values of agility, trustworthiness and collaboration in how we support our 10,000+ customers. Learn more about how our enterprise software solutions can help your business today at ifs.com.