Bluebonnet Electric Cooperative Customer Story
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Covington Electric Cooperative transforms field operations with IFS MWM
Learn about Covington Electric Cooperatives’ Industry-First Integration Initiative
Covington Electric Cooperative (CEC) has experienced transformation in its field operations by seamlessly integrating the IFS's Mobile Workforce Management (MWM) solution with the ATS OpenOne customer information system (CIS). This integration has set a new standard for member service among cooperatives, enabling CEC to provide faster service order cycles and a real-time view of service processes, from initiation to completion.
"The integration is absolutely excellent; it was the easiest golive of a new system we’ve ever experienced."
System Engineer - CEC
About Covington Electric Cooperative
Covington Electric Cooperative provides electrical service to members in parts of six counties in Alabama through 2,700 miles of power lines.
Benefits seen using IFS
- Modernized field service operations.
- A single, robust platform uniting AVL, MWM, CIS and GIS capabilities.
- Real-time service order cycle.
- New levels of efficiency via wireless communications.
