Tomra Systems AB
Tomra recycles more efficiently with IFS
Tomra has streamlined its service organisation which services more than 8,000 recycling machines throughout Sweden.
An IFS customer since 2007, Tomra chose IFS to streamline its service organisation. After a smooth implementation they experienced simpler and faster service processes for both field technicians and call center workers. They now have a much better overview of their assignments and IFS indicates where they need additional service resources. This has lead to improved customer service and reduced costs.
“We were looking for a completely integrated solution with a user-friendly interface that would give the user a quick and easy over-view of service requirements around Sweden. Our goal was more efficient control of where service personnel were assigned”
VP Nordic, Tomra
About Tomra Systems AB
Tomra, headquartered in Norway, delivers systems and machines that enable consumers to return used beverage containers for recovery and recycling. The company has about 60,000 machines installed in 45 countries worldwide.
Benefits seen using IFS:
- Simpler, more efficient logistics and service processes
- Enhanced customer service
- Simpler resource planning
- Completely integrated solution with user-friendly interface
- Fast, smooth implementation
