Simplify the delivery of seamless service from calls and email to chat and social messaging with customer engagement management software from IFS.
Transforming CX at Baxi with an omni-channel agent desktop
Delivering an improved customer experience in the contact center and boosting agent efficiency by 20% with powerful customer engagement software from IFS.
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Make customer experience your competitive edge
Reduce customer effort and actively engage with your customers at every stage of the service lifecycle with contact center software and AI-powered self-service.
Customer self-service innovation with purposeful AI
Customers are impatient. Deliver convenient anytime updates with self-service. Provide instant answers to queries, appointment booking, technician tracking, and automate a range of customer service requests and multi-stage resolution walk-throughs.
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Deliver customer-centric service to elevate the experience
Today’s customers need to feel like they are the only customer. Rethink your call center. Differentiate your service. Empower your agents with a single, 360-view of the customer for 1-to-1, non-repetitive conversations.
Efficient omni-channel customer engagement improves service
Simplify service agent workflows with a single, integrated view to transform customer engagement. By engaging seamlessly across voice and the widest range of digital channels you can efficiently deliver quality customer service.
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Class-leading field service management capabilities for organizations focused on service, projects and assets
IFS Cloud ensures profitable, service-based revenue streams – all within a single platform – by addressing the full service lifecycle.
Delighting your customers relies on providing employees with simple access to day-to-day business services
Enterprise Service Management software creates a joined-up approach to corporate services by managing service demand and supply through a common platform and portal.