Stockholm Exergi Customer Story
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Chief Industries
IFS enhances final product for Chief Industries
Chief Industries has been using IFS for the past 10 years to help it maintain high levels of customer service in a dynamic marketplace. A key benefit of using IFS is the level of flexibility it provides in terms of making modifications to fit business processes. Unforeseen modifications are often required in reaction to fresh customer demands or as a result of bringing a new division or acquisition in line with the rest of the company.
Furthermore, using IFS has enabled Chief to move all of its data into one place, resulting in users having clearer, faster access to business-critical data. “We had a drastic lag time in information flow,” notes Mike Henderson, Operations Manager, Chief Industries Agricultural Division. “Once IFS was implemented, it basically went to a real-time system. We were able to take, on average, a week to a week and a half off of the standard lead times for our products.
Furthermore, using IFS has enabled Chief to move all of its data into one place, resulting in users having clearer, faster access to business-critical data. “We had a drastic lag time in information flow,” notes Mike Henderson, Operations Manager, Chief Industries Agricultural Division. “Once IFS was implemented, it basically went to a real-time system. We were able to take, on average, a week to a week and a half off of the standard lead times for our products.
"One of the reasons we selected IFS was because we thought we could influence the product, and we’ve certainly seen that over the years. We have created a great partnership between Chief Industries and ifs and we feel we have a stronger and better product because of it."
Information Technology Director, Chief Industries
About Chief Industries
From their humble beginning as a small construction company that worked out of a garage in Nebraska, USA, Chief Industries has grown to include divisions and subsidiaries representing a diverse array of interests. These include construction and development, agriculture, ethanol, trucking, metal fabrication, housing and electrical. With operations located in Grand Island, Hastings, Kearney, Aurora, Lexington and Lincoln, Nebraska, Fort Dodge, Iowa, Rensselaer, Indiana, Maldon, Essex, England, and Rousies, France, Chief has a skilled workforce of approximately 1,250.
Benefits seen using IFS
- Highly flexible solution that is easily modified
- Opportunity to shape the end product
- Training opportunities result in greater understanding
Being an early adopter: the benefits for Chief Industries
One of the key benefits of taking part in the IFS 10 Early Adopter Program (EAP) for Chief Industries has been the ability to shape the end product. “We believe that we have great business analysts on our team who understand what needs to happen at the business, so when we looked at the beta, we picked out things that we thought could be done better and we’ve had about 35 enhancements requests approved by IFS. That’s a great deal for us and a great deal for other businesses that are going to be using IFS 10 in the future,” says Jay Gnuse, Information Technology Director, Chief Industries.
