AI in Field Service Management: What's possible?

Artificial Intelligence (AI) will impact every industry and every business discipline—including field service management. But how quickly will practical solutions be available that enable the typical medium to large field service organization to take advantage of AI? Field service software with embedded AI delivers knowledge efficiently, processes solutions to complex data sets, and automates repetitive activities to allow human workers to focus on personalized service, solving complex problems and escalations, i.e. what people do best.

Today, AI solutions are available to:

• Extend internal service staff by augmenting chatbot and CRM technology with machine learning capacities, automating many customer interactions
• Solving mathematical problems that are beyond human capabilities by optimizing the field service schedule in real time
• Optimizing inventory logistics including stocking and inventory location given when and where inventory may be required