Service Order Management in IFS Cloud

To deliver service excellence your service team needs a complete view of the customer, assets, contracts, and service team.

Delivering consistent, profitable, and compliant services while meeting customer SLAs is a challenge for many service teams. In most organizations the information needed for gaining control and awareness about delivering services to customer assets is scattered around different systems.

If requests, service work tasks, recurring programs, request contracts, spare parts, and journal entries are all found in different systems, it is complex and time consuming to get a complete view.

You are equipped to define and manage available services, raise new service requests, and plan work tasks for execution with IFS Cloud Service Order Management. It enables you to:

• Deliver consistent, repeatable service
• Perform efficient Service Request handling
• Increase technician productivity with the mobile app
• Meet SLAs and deliver customer satisfaction 

Download our fact sheet and know how IFS Cloud Service Order Management helps your business deliver constant, repeatable service and efficiently handle service requests.