Service Centricity Playbook: Service business strategy tips

Is your business one of the 80% of manufacturers either delivering advanced services or beginning their journey to outcomes-based service? If not, you need to not just be thinking about it, but starting to strategically plan how to bring service to the forefront of your business to endear your customers, differentiate your value, and grow your revenue.

This Service Centricity playbook, written by industry experts, of how to achieve it is an essential read for you.

7 Simple steps lay out what you need to first and where to go from there.

1. What’s your growth plan?
2. Develop a service strategy
3. Peer support and uptake
4. Set up governance
5. Changing your organisation design and how you deliver service
6. Align your IT infrastructure
7. Get things going! Facilitate, Implement and Manage Change

What’s stopping you?