Retail Aftermarket Solution: IFS Service Management Software

Retailers of all sizes rely on the aftermarket to help drive a profitable business model. Focused on providing customer service after a sale, the retail aftermarket involves the management of warranties, returns, repairs, and replacing goods purchased by consumers in a retail store or online. Since every consumer could be a recipient, the potential customer base accessing aftermarket service is vast. From initial contact with the consumer to the resolution of the work—be it a repair or a replacement—you must manage the issue as quickly and cost-effectively as possible while delivering a consistently positive customer experience.

Examine the astounding scope and complexity of the industry, the challenges in delivering an exceptional customer experience (and remain profitable), and the vital role technology plays in achieving these outcomes.

From initial contact to repair or a replacement, you must manage issues as quickly and cost-effectively as possible while delivering a positive customer experience.

Download the brochure to learn about the Retail Aftermarket technologies you can implement today, including:

• Scheduling, planning, and routing onsite visits
• Remote assistance for onsite repairs
• Predictive maintenance