IDC - The servitization business value study
This IDC white paper, sponsored by IFS, interviews organizations that provide services to customers as their core business. The study reveals many benefits with one interviewee stating that “we’re seeing big savings with IFS.”
IFS customers on average see significant benefit realization including:
IFS customers on average see significant benefit realization including:
- 28% more work orders completed
- 14% faster delivery of orders/products
- 21% faster budgetary cycles
- 10% increase in field service team productivity
IDC’s Business Value of IFS Enterprise Solutions study included interviews with numerous organizations that provide services to customers as their core business. In past decades, the service industry has been on a journey to deliver new value to customers, which goes beyond stated service-level agreements (SLAs) or contracts.
Download the IDC Business Value study for Service to find out how IFS delivers value to service industry organizations.
