IFS gives you the tools for Telco CRM service excellence

Make service beyond the break-fix and make it a differentiator and business driver with IFS.

With service so often being the main touchpoint in which you are visible to your customer, having a good service management software solution is essential in the telecom industry.

With field service, you lose even more control over the interaction than you have in the call center, and service remains one of the biggest ways in which your customer scores are impacted. So not only do you need to get more visibility into your service workflow, but you also need to ensure that service is delivered efficiently and that it challenges the preconceived notions what to expect from a technician visit.

Download this factsheet to see what sort of service management technologies and business decisions influence and power forward-thinking Customer Experience executives in telecommunications. In here you’ll learn:

• What technologies are powering the digital transformation in service, and how you can more effectively leverage them for your own business.
• The business decisions that forward-thinking businesses are prioritizing among Telco professionals.
• Stories of success from IFS customers across the service spectrum.