Automating Customer Experience for Utilities
Utility customer expectations on when and how they want to interact with their service providers are shifting. To respond, utilities are looking to automate their inbound and outbound customer engagements to improve customer experience, while maintaining operational efficiencies and costs.
Listen to this interactive 30-minute webinar to hear how utilities can automate their customer experience journey.
This short webinar will highlight how technology enables you to:
- Improve customer communications with service requests and notifications
- Keep your customer informed with automated confirmations and reminders
- Plan, schedule and optimize your field workforce while accommodating customer requests
Register now
About Brian McMillin
Customer Services Field Technology Manager, SoCalGas
Brian is recognized as an experienced professional in Mobile Workforce Management. Adapting smart device use in mobile operations, with cloud integrations, as well as, capacity and demand, dispatch, routing employees and work order systems. Specialized in modernizing the mobility footprint in the enterprise, integrating with best in class companies and systems.
About Carol Johnston
VP, Energy, Utilities & Resources, IFS
Carol Johnston has over 20 years of product marketing and product management experience delivering mobile workforce management, outage management and meter reading solutions for utilities. She is a member of the advisory/planning committees for DistribuTECH International and Western Energy Institute and has served as track chair for SAP for Utilities.
