Maximize profitable service-based revenue streams across the service lifecycle with service management tools from field service management with workforce scheduling and planning, to mobile field service and remote assistance capabilities.
Complete Service Management, in 1 product
IFS Service Management offers complete control, optimization, innovation and connectivity across the entire service lifecycle.
Gain your competitive edge today.

IFS recognized as the only 2024 Customer's Choice for Field Service Management in Gartner Peer Insights Report
This distinction is a recognition of vendors in this market based on feedback and ratings from verified end users of our product. Overall, IFS reviewers gave us a 4.6 out of 5, with 88% saying they would recommend our product.
Integrating IFS Cloud Service Management into your existing landscape
Watch this session from Unleashed that brings out a holistic view of why Tetra Pak selected IFS Cloud for their service management operations and how they have integrated it with their business solutions' landscape to foster growth.
Deliver service anywhere
Boost first-time fix rates and customer satisfaction through omni-channel engagement, dynamic SLA-aware scheduling, and parts and skills matching. Reduce travel and eliminate some visits with remote assistance to instantly diagnose and solve issues.
Reduce your service delivery costs and add business value
Optimize your current processes and be prepared for tomorrow’s business demands. Expand your service offerings, win new contracts and increase service revenue, all while delivering enhanced customer service and achieving your sustainability goals.

Your Guide to a Successful IFS Service Management Implementation
With every customer implementation, we welcome a new member to the IFS family. Working together, we help you reduce risk, cost, and time while optimizing outcomes and achieving the KPIs that matter most to your business.
Capabilities
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Field service management software
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Mobile workforce management
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Workforce scheduling & planning
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Contact center & customer engagement
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Contracts & warranties
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Service parts logistics & repair
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Reverse logistics & returns management
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Remote assistance
Leading field service management for organizations focused on service, projects and assets
The only Leader in both the Gartner® Magic Quadrant™ for Field Service Management (FSM) and the IDC MarketScape for Enterprise Asset Management (EAM)