Call Center & Customer Engagement Software

Engage and collaborate with customers from contact center to self-service to ensure service excellence  

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Call centers rely on a range of software, including customer engagement management software, CRM systems, call recording software, workforce management tools, and analytics platforms.

 

Simplify the delivery of seamless service from calls and email to chat and social messaging with world-class software from IFS.

Transforming CX at Baxi with an omni-channel agent desktop 

Delivering an improved customer experience in the contact center and boosting agent efficiency by 20% with powerful customer engagement software from IFS.

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2024 Customers Choice for Field Service Management on Gartner Peer Insights Report

IFS recognized as the only 2024 Customer's Choice for Field Service Management in Gartner Peer Insights Report

This distinction is a recognition of vendors in this market based on feedback and ratings from verified end users of our product. Overall, IFS reviewers gave us a 4.6 out of 5, with 88% saying they would recommend our product.

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Deliver customer-centric service to elevate call center experience

Today’s customers need to feel like they are the only customer.  Rethink your call center. Differentiate your service. Empower your agents with a single, 360-view of the customer for 1-to-1, non-repetitive conversations. 

Efficient omni-channel customer engagement improves service 

Simplify service agent workflows with a single, integrated view to transform customer engagement. By engaging seamlessly across voice and the widest range of digital channels you can efficiently deliver quality customer service. 

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Solutions for your call centers


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