Field Service Management Software Solutions

Service management software to deliver service excellence, optimize workforce efficiency, and grow service revenues

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Maximize profitable service-based revenue streams across the service lifecycle with service management tools from field service management with workforce scheduling and planning, to mobile field service and remote assistance capabilities.

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Complete service lifecycle management

Increase service revenue, profitability, and customer experience by connecting planning, delivery and analysis for a holistic view of service.

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Always-on AI scheduling optimization drives utilization at scale

IFS real-time scheduling optimization organizes thousands of tasks and technicians so the best resource is in the right place, on time, with the right parts and skills.

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For service and asset management convergence

Eliminate silos, reduce cost and complexity, and increase productivity with IFS Cloud. One composable platform to manage the combined service and asset lifecycles.

 
2024 Customers Choice for Field Service Management on Gartner Peer Insights Report

IFS recognized as the only 2024 Customer's Choice for Field Service Management in Gartner Peer Insights Report


This distinction is a recognition of vendors in this market based on feedback and ratings from verified end users of our product. Overall, IFS reviewers gave us a 4.6 out of 5, with 88% saying they would recommend our product.

Integrating IFS Cloud Service Management into your existing landscape


Watch this session from Unleashed that brings out a holistic view of why Tetra Pak selected IFS Cloud for their service management operations and how they have integrated it with their business solutions' landscape to foster growth.

 
 
 
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Your Guide to a Successful IFS Service Management Implementation

With every customer implementation, we welcome a new member to the IFS family. Working together, we help you reduce risk, cost, and time while optimizing outcomes and achieving the KPIs that matter most to your business.

Capabilities

  • Field service management software
  • Mobile workforce management
  • Workforce scheduling & planning
  • Contact center & customer engagement
  • Contracts & warranties
  • Service parts logistics & repair
  • Reverse logistics & returns management
  • Remote assistance

Leading field service management for organizations focused on service, projects and assets

The only Leader in both the Gartner® Magic Quadrant™ for Field Service Management (FSM) and the IDC MarketScape for Enterprise Asset Management (EAM)

 

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